Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order for any reason within 14 days of receiving it. You then have a further 14 days to return the goods to us.
To cancel, email hello@paraplanr.co.uk with your order number. You do not need to give a reason.
Condition of returned goods
Items must be returned unused and in their original packaging, with the cellophane wrap and ribbon intact. Because our nappy cakes are hand-assembled from hygiene products, we cannot resell an unwrapped or partially dismantled cake, and a deduction may be made for any reduction in value caused by handling beyond what is necessary to inspect the item.
Return postage
You are responsible for the cost of returning the item unless it arrived damaged, faulty or incorrect. We recommend a tracked service — the parcel remains your responsibility until it reaches us.
Refunds
We refund to your original payment method within 14 days of receiving the returned goods, or of you providing proof of postage, whichever is sooner. Refunds include the standard delivery cost you originally paid. If you chose an upgraded delivery service, we refund the standard cost only.
Damaged or faulty items
If your gift arrives damaged or faulty, email us within 48 hours with a photograph. We will replace it or refund you in full, including return postage, at your choice.
Personalised gift messages
A personalised gift message does not affect your right to cancel — the card is enclosed separately, not printed on the product.
How to return an item
Email hello@paraplanr.co.uk before sending anything back and we will confirm the returns address and expect your parcel.
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.